I. Q: How do the policies, procedures and instructions differ from one another?
a. Policies define an organization’s view on specific issues or problems and indicate how the organization will handle problems when they arise
b. Procedures are general guidelines for accomplishing a task or objective; they sometimes also describe who does what and when
c. Instructions provide detailed step-by-step directions for completing a task
II. Q: What are the three types of policies that should be included in an employee manual?
a. Requirement of employee (for example, rules, regulations, standards)
b. Benefits of employment (for example, vacations, holidays, insurance)
c. Statement to satisfy legal requirements or to protect the organization against legal action (for example, overtime pay, sexual harassment, family and medical leave provisions)
III. Q: What are the nine legal guides for the construction of an employee manual?
a. Avoiding creating a contract
b. Maintain an at-will relationship
c. Establish benefits clearly
d. List/explain work rules and procedures
e. Set forth required policies
f. Consider union contract conflict
g. Define modification authority
h. Provide a receipt form
i. Instruct supervisory personnel
IV. Q: What are the conditions that would warrant revising an employee manual?
a. New laws. Employment laws change constantly. The manual must reflect the most current laws
b. Company growth. As a company grows, its employment practices change
c. Changes in benefit plans. The changing nature of the labor force and the increasing costs of benefits have prompted employers to make significant changes in benefits plan
d. Changes in company goals and philosophy
V. Q: What are the basic guides for writing and document design that you should follow when you write instructions?
a. Structure and format: fixed-order steps must be performed in the order presented. Variable-order steps can be performed in any order. Alternate steps present two or more ways to do something. Nested steps are substeps of a complicated procedure
b. Supplementary information: clearly distinguish supplementary information from the specific instructions that make up the step
c. Writing style: instructions make heavy use of imperative verbs and the pronoun “you”
d. Graphics: use illustrations generously to help the reader visualize the process and its outcome
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